Most of the people I know here in Ohio don’t love their bank,but it could be worse. ” Barrington says that customers who have found declining customer service at their local branch may also want to watch their bank’s financial health.” “While customers often cannot see a bank failure coming, what they can judge is customer service,” Barrington says. “Sometimes, this can go hand-in-hand with the financial health of a bank – drastic cost cutting at a distressed bank can lead to poor customer service, and poor service can also cause a bank to lose business. In any case, banking is a very competitive business, with lots of options for customers, so there is no need to put up with sub-par service from your bank.”